FAQ
FAQs for Online Merchant Stores
1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, GooglePay and AfterPay (For Eligible Orders). For international customers, we also accept payments through secure international gateways.
2. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or directly on the courier's website to track your package in real-time.
3. What is your return/exchange policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us via the CONTACT page or emailing us at [email protected] .... We will make it right!
4. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Standard domestic shipping usually takes 2-7 business days, while expedited options are available for faster delivery. International shipping times vary by country and can take between 10-21 business days.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location. Please note that customers are responsible for any customs fees or import duties that may apply.
6. How do I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate changes. We recommend reaching out within 24 hours of placing your order.
7. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience caused by receiving a damaged or incorrect item. Please contact our customer service team within 3 days of receiving your order, and we will arrange for a replacement or refund as quickly as possible.
8. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. To stay updated, follow us on social media. You can also check our website for any current deals and coupon codes.
9. How can I contact customer service?
You can reach our customer service team via email at [email protected]. Alternatively, you can use the contact form on our website for any inquiries.
10. Can I place a bulk order for a discount?
Yes, we offer discounts for bulk orders. If you’re interested in purchasing a large quantity of items, please contact us directly for a custom quote and more information on bulk pricing.